Privacy policy

Last updated 30th May 2018

 

We are happy for your visit to our website, as well as your interest in our company and products.

We refer to the new EU General Data Protection Regulation (GDPR), which went into force the 25th of May 2018, and which uniformly regulates the protection of personal data in all EU states.

Data to fulfill our contractual obligations
We shall process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract.

The deletion of the data will take place after the expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below), will in any case be retained for the time this account is maintained.

The legal basis for the processing of this data is Art. 6 (1) sentence 1 b) GDPR, because this data is needed so that we can fulfill our contractual obligations to you.

 

Collection and storage of personal data; nature, purpose and use
When you hire us, the following information is collected

- Company data
- Title, first name, last name
- Address
- E-mail address
- Telephone number 
- If necessary fax number (if available)
- If necessary, account information

In addition, all information which is necessary for the fulfillment of the contract with you is collected. The collection of personal data is necessary for us:

- To identify you as a customer
- To give you adequate advice
- To fulfill our contractual obligations to you
- To comply with our legal obligations
- For correspondence with you
- For invoicing or, if necessary, in the context of reminding
- For the purposes of permissible direct mail
- To assert any claims against you

The processing of the personal data takes place on the occasion of your inquiry with us, and is necessary for the mentioned purposes for the processing of your order, and for the fulfillment of obligations from the underlying contract.

The personal data collected will be stored until the end of the statutory retention period for merchants (5-10 years after the end of the calendar year in which the contractual relationship was terminated) and then deleted. By way of exception, this does not apply if we are obliged to retain storage for a longer period due to tax or commercial storage requirements.

 

Automated decision-making
There is no automated decision-making based on personal data collected.

Storage time
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.

In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored by us only for these legal purposes, but not otherwise processed and deleted after expiration of the statutory retention period.

 

Your rights as data controller
Under applicable law, you have various rights to your personal information. If you would like to assert these rights, please send your request with a clear identification of your person to the address as specified.

You have the right to clear information about the processing of your personal data. In detail: You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:

1. The processing purposes
2. The categories of personal data being processed
3. The recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations
4. If possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration
5. The existence of a right to rectification or erasure of the personal data concerning you or to a restriction of processing by the controller or a right to object to such processing
6. The existence of a right of appeal to a supervisory authority
7. If the personal information is not collected from you, all available information about the source of the data
8. The existence of automated decision-making including profiling according to Art. 22 (1) and (4) GDPR and at least in these cases - meaningful information about the logic involved, as well as the implications and intended effects of such processing for you.
   If personal data are transmitted to a third country or to an international organization, you have the right to be informed about the appropriate guarantees under Art. 46 GDPR in connection with the transfer.

 

Right to rectification
You have the right to demand that we correct and, if necessary, complete your personal data.

In detail: You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.

Right to cancellation ("right to be forgotten")
In a number of cases, we are required to delete your personal information.

In detail: According to Art. 17 (1) GDPR, you have the right to ask us to delete your personal data without delay and we are obliged to delete your personal data immediately if one of the following reasons applies:

1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. They revoke their consent, on which the processing was based on Art. 6 (1) sentence 1 a) GDPR or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
3. In accordance with Art. 21 (1) GDPR, they object to the processing and there are no prior justifiable grounds for processing, or they object to the processing pursuant to Art. 21 (2) GDPR.
4. The personal data were processed unlawfully.
5. The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
6. The personal data were collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

If we have made the personal data publicly available and if we are obliged to delete it in accordance with Art. 17 (1) GDPR, we shall take appropriate measures, including technical ones, for data controllers who are responsible for the personal data, taking into account the available technology and the implementation costs Process Data, informing you that you have requested deletion of any links to such personal information or copies or replications of such Personal Information.

 

Right to restriction of processing
In a number of cases, you may request that we restrict the processing of your personal information.

In detail: You have the right to require us to restrict processing if any of the following conditions apply:

1. The accuracy of your personal information is contested by you for a period of time that enables us to verify the accuracy of your personal information.
2. The processing is unlawful and you have refused to delete the personal data and have instead requested the restriction of the use of your personal data.
3. We no longer need your personal information for the purposes of processing, but you need the information to assert, exercise or defend your rights, or
4. You have lodged an objection against the processing pursuant to Art. 21 (1) GDPR, as long as it is not certain whether the justified reasons of our company outweigh yours.

Right to data portability
You have the right to receive, transmit or transmit any personal data relating to you in a machine-readable manner.
In detail: You have the right to receive the personal information you provide to us in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindrance, provided that

1. The processing is based on a consent pursuant to Article 6 (1) sentence 1 a) GDPR or Article 9 (2) (a) GDPR or on a contract pursuant to Article 6 (1) (1) (b) GDPR and
2. The processing is done using automated procedures.

In exercising your rights to data portability in accordance with paragraph 1, you have the right to obtain that the personal data are transmitted directly by us to another person responsible, as far as this is technically feasible.

 

Right to
You have the right to object to the lawful processing of your personal data by us, if this is based on your particular situation and if our interests in processing do not prevail.

In detail:
You have the right to object at any time to the processing of personal data concerning you pursuant to Article 6 (1) sentence 1 (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.

If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.

You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 (1) of the GDPR Unless the processing is necessary to fulfill a public interest task.

Right to revoke a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.

Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement. If you believe that the processing of your personal data is unlawful.

 

Data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted by us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we always adapt to state-of-the-art technology.

We also do not warrant that our offer will be available at specific times; disturbances, interruptions or failures cannot be excluded. The servers we use are regularly backed up, carefully.

 

 

 

E-mail contact
When you contact us (e.g. via contact form or e-mail), we process your details for the purpose of the request as well as for the case that follow-up questions arise.

If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 sentence. 1 p. 1 b) GDPR.

We process further personal data only if you consent to it (Article 6 (1) sentence 1 a) GDPR) or we have a legitimate interest in the processing of your data (Article 6 (1) sentence 1 f) GDPR), A legitimate interest lies in, for example, responding to your email.

We use Microsoft Office 365 Outlook / Exchange as an e-mail system. 

 

External links
Our websites and e-mails may contain links that lead to other websites (such as information provided by trade fair organizers). Despite careful content control, we assume no liability for the content of external links. The content of the linked pages are the sole responsibility of their operators.

 

Cookies
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They serve to, for example, you can use the shopping cart feature across multiple pages.

We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on the page.

Our legitimate interest in the use of cookies in accordance with Article 6 section. 1 sentence 1 f) of the GDPR is to make our website more user-friendly, effective and secure.

The cookies store about the following data and information:

- Log-in information
- Language settings
- Entered search terms
- Information about the number of visits to our website and use of individual features of our website.

If the cookie is activated, it will be assigned an identification number, and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you, will not be included in the cookie. Based on the cookie technology, we only receive anonymous information, for example, which pages of our shop were visited, which products were viewed, etc.

You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.

 

Newsletter
To subscribe to the newsletter you will need the data requested in the registration process. The registration for the newsletter will be logged. After logging in, you will receive a message on the specified email address requesting confirmation of your registration ("Double Opt-in"). This is necessary so that third parties cannot register with their email address.

You can always revoke your consent to receive the newsletter and thus unsubscribe from the newsletter.

We save the registration details as long as they are needed for sending the newsletter. The logging of the application and the shipping address are stored as long as there was an interest in the proof of the originally given consent, as a rule, these are the limitation periods for civil claims, thus a maximum of three years.

Legal basis for sending the newsletter is your consent acc. Art. 6 (1) sentence 1 a) in conjunction with Art. 7 GDPR in conjunction with § 7 (2) no. 3 UWG. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent.

You can cancel the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (e.g. e-mail, fax, letter) is sufficient. Of course, you will also find in every newsletter an unsubscribe link.

 

Responsible
If you have any questions or concerns about data protection, please contact our data protection officer.

Labotek GB Limited
E-Mail: sales@labotek.co.uk
Att.: Data Protection Officer

If you wish to object to the collection, processing or use of your data by us, in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the person responsible.


Updates to this Privacy Policy
We reserve the right to modify this policy and reservations for any typing errors. If we make any changes, we will change the “Last Updated” date at the top of this page.